Due to the high volume of orders please allow 5 business days for your order to be processed. Once processed for shipping, you will receive notification via email of your tracking number. It sometimes takes up to 48 hours for tracking numbers to be updated by the post office. If you require your order sooner, please call us directly so that we can discuss the expedited shipping options via phone at 708.518.0569.
If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact the carrier.
Selina's Closet does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered. There are NO EXCEPTIONS.
Please ensure that your billing and shipping addresses are correct prior to completion of your order. Due to cardholder security, we will not update shipping addresses. Packages that are 'returned to sender' due to incorrect shipping information provided by customer, will be issued a store credit minus shipping costs.
U.S.A. Please make note, we do not ship to P.O Boxes.
We ship to most international countries. Transit time varies 7 - 14 business days. For this shipping option your order is shipped with the United States Postal Service. Once your package reaches your country, it will be transferred to your local mail carrier who will then fulfill your delivery. This can take anywhere from 3 to 5 Business days.
Please Note: International shipments may be subject to import taxes, duties, and customs fees, which are levied once your package reaches the country of destination, and are the sole responsibility of the customer. Selina's Closet cannot predict what your particular duties, taxes, cutoffs fees may be. Selina's Closet is not responsible for payment of customs, taxes, and duties. For more information regarding your country’s customs policies please contact your local customs office. Orders that are refused will be charged the original shipping plus return shipping to us, or subject to become a total loss.
Questions about your order, please call 1-708-518-0569 or email questions to email@example.com and we’ll be happy to assist you.